There is a great article entitled ‘Benchmarking Knowledge Management in U.S. and UK Law Firms’ from 2002 by Stuart Kay, Knowledge Manager at Gilbert + Tobin.
Kay was fortunate enough to be supported and financed by his firm to travel to the U.S. and the UK to study the KM systems of a range of law firms to identify ‘best practice’ KM systems.
The article is a high level overview of his findings and provides some very useful insights into methods and systems used for KM in law firms internationally.
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